ENGin is Hiring!

ENGin is a global nonprofit organization connecting Ukrainians with volunteers worldwide for online English-language conversation. We create a safe, authentic space for our students to break the language barrier, discover a new culture, and find emotional support.

ENGin is one of the most dynamic organizations in its field – launched in 2020, we’ve already served more than 35,000 students with the help of 30,000 volunteers. We've built an incredible international team, a caring and flexible remote workplace, and unparalleled opportunities for professional growth. Come join us!

PS Don't see an opportunity that's the perfect fit? If you are a smart, energetic, critical thinker with great attention to detail, creative ideas, and a passion for supporting Ukrainians and Ukraine, please share your resume with n.martsinko@enginprogram.org and we'll be in touch if a vacancy that may be of interest arises!

Customer Support Agent at ENGin

We are hiring a Customer Support Agent at ENGin. This person will be responsible for supporting the team with many aspects of program operations:

Providing high-quality support to students and volunteers via email and chat
Updating participant information on our own online platform
Prioritizing support requests and escalating issues to the appropriate internal teams
Providing participants with step-by-step written troubleshooting instructions
Assist in testing and resolving technical issues

REQUIREMENTS:

High English fluency, at least B2
Ukrainian language proficiency - native speaker
1+ year of experience in customer support
Strong problem-solving skills
Effective work in stressful situations and good time management skills
Willingness to take on challenges and grow every day
High attention to detail
Commitment of at least 1 year
Workload 40 hours/week
Very flexible (each week is different, and evenings/some weekends are required)
Share our mission
Team player: willing to collaborate with the team closely

Experience with Zendesk or similar request processing systems, and working/volunteering in an NGO, would be an advantage.
WHAT WE OFFER:

Expected start date - February 2026; paid training required
Employment via FOP
Flexible working hours
Remote work
The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!
We can provide you with a power station (Ecoflow) if needed to ensure access to power and the ability to work consistently

📑 To apply, please fill out an application form.

OPERATIONS ASSOCIATE AT ENGin

We are hiring a Ukrainian Operations Associate at ENGin. This person will be responsible for supporting the team with many aspects of program operations:

1️⃣ Interviewing prospective students and volunteers

2️⃣ Answering customer service emails and messages

3️⃣ Matching accepted students to volunteers

4️⃣ Sending out email reminders to onboarding participants or check-ins to current participants

5️⃣ Working with spreadsheets (Excel/Google Sheets) for some data tracking and operational tasks

The mix of tasks will change each week based on program needs and team availability (for instance, if an interviewer is out on vacation, you would do more interviews that week; if we receive a large number of emails, you would spend more time answering those). During quieter weeks, you will keep an eye on all these processes and look for ways to improve them.

This role is a great fit for someone who wants to learn new skills. You should be equally comfortable interacting with people (e.g., in interviews) and handling highly detailed work with our database (e.g., matching, customer support). It's also important to enjoy thinking critically and creatively to spot problems and think of solutions.

REQUIREMENTS:

✔️ High English fluency, C1+
✔️ Ukrainian language proficiency - native speaker

✔️ Experience in customer support is a big advantage
✔️ High energy to speak to new people one-on-one (for interviews)
✔️ Eager to be challenged and grow each day

✔️ High attention to detail

✔️ Commitment of at least 1 year

✔️ Workload 40 hours/week
✔️ Flexible schedule — open to occasional evenings or weekends when the team needs it

✔️ Share our mission

✔️ Team player: willing to collaborate with the team closely

WHAT WE OFFER:

💎 Monthly salary - 30 000 UAH + taxes

🗓 Expected start date - April 2026; paid training required

📄 Employment via FOP
🕐 Flexible working hours

💻 Remote work
🌟 Benefits include paid vacation, sick days, and holidays, health insurance, paid parental leave, & mental health reimbursements

🌟 The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!

💻 We can provide you with an EcoFlow if needed to ensure access to power and the ability to work consistently

📑 To apply, please fill out an application form.